FAQs

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General Questions
Does your surgery take new patients?
 Yes, new patients are more then welcome.  They will require a double appointment for their first appointment.
What are your billing arrangements?
We ask for full payment at the time of your consultation, unless you hold a Pension Card, Health Care Card or DVA Card.  You can pay with cash, credit card or EFTPOS.  We can arrange to get the rebate put directly back onto your card or into your bank account.  You can also register your bank details directly with Medicare.
Do you immunise children at your surgery?
Yes we do.  We hold an immunisation clinic fortnightly.  Here is a full schedule of our immunisation times.
Please ring the practice for further details.
How long are patients booked for a normal appointment?
Standard appointments are booked for 15 minutes.  If you feel you will need longer than this eg. counselling, pre-employment medicals etc, please inform the reception staff when making your appointment so adequate time can be allocated.
What if I miss my appointment?
Wherever possible, it would be appreciated if you could ring us  to let us know if you are not attending.  We reserve the right to charge a missed appointment fee of $30 should you miss three appointments.  Please be aware that this charge is NOT MEDICARE REBATABLE.
Do I need an appointment for my results?
We ask that you phone reception for your results, usually about a week after the test has been taken.  The doctor writes a short note on the result, which is what the receptionist will read to you.  If you need further information, you may need to make an appointment to discuss with your doctor.
Can I get a family member's test result over the phone?
Privacy laws make it illegal for us to disclose any information about a patient, even to family members, without their prior consent.  If you would like a family member to have access to your results, you will need to speak to the doctor beforehand so a note can be made on your file.
I just need a script - do I have to make an appointment to see a doctor?
In general, an appointment needs to be made for the doctor to assess the need for a prescription.  Most prescriptions provide sufficient medication to last until your condition needs to be reviewed by your doctor.  With very few exceptions (approved by the doctor), prescriptions are not routinely written without consultation – this ensures that your doctor is able to determine the appropriate medications at the time.  If you have lost your script or it has been destroyed, your request will be forwarded to your doctor.  A replacement script may be issued at the doctor’s discretion without an appointment..
I need a referral letter for my specialist - can I get it backdated?
Medicare rules prohibit the backdating of referral letters and as such, the doctors at this clinic WILL NOT issue backdated referral letters.  In addition, we ask that an appointment be made in order for the need for a referral letter to be assessed.
Why is my doctor running late?
We try hard to keep to time, however, injured and unexpectedly ill patients can, and do, cause delay.  You can help too: please ask the receptionist to book an extended consult if you have multiple things to discuss, need a consultation that will include counselling, require a medical etc.  If you are not sure if you require a longer consult, ask the receptionist.
Will you remind me when I am due for my pap smear or vaccination?
Our practice is committed to preventative care and we may send you a reminder notice at certain times to indicate that attendance for preventative health services is required.  If you to not wish to be recalled please let reception know.
How are medical records kept?
Your medical record is kept electronically, so that whichever doctor you see, your medical file and history can be accessed, to best manage your health.  Results of most tests are sent to the Practice electronically, so they can be added securely to your file.  Many specialist letters are also sent this way.  Paper letters are scanned in to your file so they too can be stored electronically.

THE PRACTICE IS COMMITTED TO PROVIDING COMPREHENSIVE GENERAL PRACTICE CARE TO ALL INDIVIDUALS AND FAMILIES IN THIS COMMUNITY.  YOUR MEDICAL RECORD IS A CONFIDENTIAL DOCUMENT.   IT IS THE POLICY OF THIS PRACTICE TO MAINTAIN SECURITY OF PERSONAL HEALTH INFORMATION AT ALL TIMES AND TO ENSURE THAT THIS INFORMATION IS ONLY AVAILABLE TO AUTHORISED MEMBERS OF STAFF